Shipping, Cancellation & Refund Policy

Shipping Policy

Order Processing

All orders are processed within 1–3 working days upon successful payment. Delays may occur during peak periods or public holidays.

Delivery Methods & Timelines

We ship via trusted courier services including GDex, J&T, Poslaju and more.

Estimated Delivery

West Malaysia: 1 – 3 working days
East Malaysia: 3 – 5 working days

Shipping Fees

Starting from RM8.00/kg for West Malaysia
Starting from RM18.00/kg for East Malaysia

A tracking number will be sent via email upon dispatch. Please ensure your shipping details are accurate—additional charges may apply for re-delivery due to incorrect addresses.

Cancellation Policy

By Customer

All sales are considered final once the order is confirmed. We do not accept cancellations or changes post-purchase. Please double-check your cart before completing the order.

By MTC2U

We reserve the right to cancel any order due to unavailability, pricing errors, or suspected fraudulent transactions. In such cases, affected customers will be notified and fully refunded.

Returns & Refund Policy

At MTC2U Sdn Bhd, we are committed to providing quality products and reliable service. If you encounter an issue with a product you’ve received, please review the policy below for guidance on returns and refunds.

Eligibility for Returns

Returns are accepted for items that are:

Received in a damaged or non-functional condition
Incorrectly shipped (wrong item or model)
Unused and in original packaging

To initiate a return, please contact our support team within 48 hours of receiving your order. Requests submitted beyond this window may not be eligible.

Return Conditions

Products must be returned in their original packaging, unused, and in resalable condition.
Proof of purchase is required (order number or invoice).
Products that have been tampered with, installed, or damaged by the user are not eligible for return.
All return shipping costs are to be borne by the customer unless the return is due to our error.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed via the original payment method within 7–10 working days.

Exchanges

We may offer a one-time exchange for eligible items, subject to stock availability.

Non-Returnable Items

Special orders or bulk purchases.
Clearance or promotional items marked as final sale.
Parts that have been used or show signs of installation.

Shipping, Cancellation & Refund Policy